Privacy Policy

Protection of your personal data and respect for your privacy

GDPR Commitment

CLIMAXTRAT is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is:

2. Data Collected

We may collect the following personal data:

2.1. Identification Data

  • Name and surname
  • Email address
  • Phone number
  • Postal address

2.2. Navigation Data

  • IP address
  • Browser type
  • Pages visited
  • Connection date and time
  • Approximate geolocation data

2.3. Request-Related Data

  • Subject of the request
  • Message and additional information
  • History of exchanges

3. Purpose of Processing

Your personal data is collected for:

  • Quote management: Process your quote requests
  • Customer relationship: Follow-up on your requests
  • Communication: Contact you and inform you about our services
  • Website improvement: Analyze usage to improve our services
  • Legal obligations: Comply with our legal and regulatory obligations
  • Statistics: Perform anonymized visit statistics

4. Legal Basis

Data processing is based on:

  • Consent: For commercial communications
  • Contract execution: For quote and service management
  • Legitimate interest: For service improvement and security
  • Legal obligation: For accounting and tax data retention

5. Data Recipients

Your personal data is shared with:

  • CLIMAXTRAT internal services (commercial, technical, administrative)
  • Technical subcontractors (hosting, website maintenance)
  • Competent authorities upon legal request

We do not sell or rent your personal data to third parties.

6. Retention Period

Your personal data is retained for the following periods:

  • Contact data: 3 years from last contact
  • Quote data: 2 years from quote date
  • Contractual data: 10 years (accounting obligations)
  • Navigation data: 13 months maximum
  • Cookies: 13 months maximum

7. Your Rights

You have the following rights:

7.1. Right of Access

You can obtain confirmation that your data is being processed and access your personal data.

7.2. Right to Rectification

You can request correction of inaccurate or incomplete data.

7.3. Right to Erasure

You can request deletion of your data under certain conditions.

7.4. Right to Restriction

You can request restriction of the processing of your data.

7.5. Right to Portability

You can receive your data in a structured format and transmit it to another controller.

7.6. Right to Object

You can object to the processing of your data for reasons relating to your particular situation.

7.7. Exercising Your Rights

To exercise your rights, contact us:

You must attach a copy of a signed identity document. We undertake to respond within one month.

8. Cookies

Our website uses cookies to improve your browsing experience and perform visit statistics.

8.1. Types of Cookies

  • Essential cookies: Necessary for website operation (language preferences, session)
  • Analytics cookies: To measure audience and improve the site (Google Analytics)
  • Preference cookies: To remember your choices (dark/light mode)

8.2. Cookie Management

You can configure your browser to:

  • Accept or refuse cookies
  • Be informed before a cookie is stored
  • Delete stored cookies

Disabling cookies may affect certain website features.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

  • Unauthorized access
  • Unauthorized modification, disclosure or destruction
  • Accidental loss

These measures include in particular:

  • Encryption of sensitive data (HTTPS/SSL)
  • Restricted access to personal data
  • Regular backups
  • Security updates

10. Data Transfer Outside EU

Your personal data is hosted within the European Union. In case of transfer outside the EU, we ensure appropriate safeguards are in place in accordance with the GDPR.

11. Minors

Our website is not intended for minors under 16. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data, please contact us.

12. Policy Changes

We reserve the right to modify this privacy policy at any time. Changes take effect upon publication on the website. We encourage you to review this page regularly.

13. Complaint

If you believe your rights are not being respected, you can file a complaint with the CNIL:

  • Website: www.cnil.fr
  • Address: CNIL, 3 Place de Fontenoy, TSA 80715, 75334 Paris Cedex 07
  • Phone: 01 53 73 22 22

14. Contact

For any questions about this privacy policy or the processing of your personal data:

Last updated: February 2026

24/7
Service
24/7
Service